Privacy Policy

Compare Glazing Quotes is a free comparison service that helps homeowners find trusted local installers for windows, doors and conservatories across the UK.

For the purposes of UK data protection law, we are the data controller of the personal information you provide to us. You can contact us at info@compareglazingquotes.com.

Compare Glazing Quotes is a trading name of Hyped Agency Limited, Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ.

We may collect and process the following categories of personal information:

• Contact details you provide voluntarily, such as your name, email address and phone number.
• Project details, including the products you are interested in, your postcode, property type and timescale.
• Technical data about your visit, such as your IP address, browser type and pages visited.
• Information collected via cookies and similar technologies (see our Cookie Policy).

We use your personal information for the following purposes:

• To process your quote request and match you with suitable installation companies.
• To forward your enquiry to our quotation partner, Leads2Trade, and to matched installers so they can provide you with quotes.
• To respond to your enquiries and provide the comparison service you requested.
• To analyse and improve the performance and usability of our website.
• Where you have given consent, to send you marketing communications.

You provide your information voluntarily when requesting quotes. If you do not provide the information requested, we may be unable to provide the comparison service.

We rely on the following legal bases under UK GDPR:

• Consent – where you have agreed to receive marketing communications or to our use of non-essential cookies and tracking technologies. You can withdraw consent at any time.
• Contract – to take steps before entering into a contract and to provide the quote comparison service you request.
• Legitimate interests – to operate, secure and improve our website and service.
• Legal obligation – where we are required to retain information by law.

When you submit a quote request using our online form, the details you provide (including your name, contact information, postcode and project requirements) are saved as an enquiry and forwarded to our quotation partner, Leads2Trade, for quotation purposes. Leads2Trade matches your enquiry with suitable installers and passes your details to those installers so they can contact you with quotes. We do not sell your personal data.

We share your information only as necessary to provide the comparison service:

• Leads2Trade – our quotation partner, which receives your enquiry to match you with installers and obtain quotes.
• Matched installers – selected installation companies who contact you with quotations for the work you requested.
• Service providers – trusted providers who process data on our behalf (for example hosting and analytics providers), under written agreements requiring them to keep your information secure and process it only on our instructions.

With your consent (given via our cookie banner), we use the following third-party tools. Each is only loaded after you have consented, and you can withdraw consent at any time using the "Cookie Preferences" link in the footer:

• Google Analytics 4 – collects data about how visitors use our website (such as pages visited and approximate region) to help us improve it. IP addresses are anonymised.
• Meta Pixel – Meta's tool that helps us measure the effectiveness of our advertising and the actions people take on our website.
• Microsoft Clarity – provides session recordings, heatmaps and usage analytics to help us improve the website.

For details of the cookies these tools set and how long they last, see our Cookie Policy.

We keep your personal information only for as long as necessary for the purposes set out in this policy:

• Quote enquiry details (name, contact details, project information) are retained for 12 months from the date of your enquiry, or until you ask us to delete them, whichever is sooner.
• Records of installer matches and any correspondence relating to your enquiry are retained for up to 12 months so we can respond to queries and complaints.
• Analytics and marketing data collected via Google Analytics, Meta Pixel and Microsoft Clarity is retained by those providers in accordance with their own retention policies; we keep aggregated reporting for up to 24 months.
• Your cookie consent preferences are stored on your device until you change them or clear your browser data.

Where we are required to keep information for longer to comply with a legal obligation, or to establish, exercise or defend legal claims, we will do so for that purpose only.

Under UK GDPR you have the right to:

• Be informed about how we use your personal information.
• Access the personal information we hold about you.
• Rectify information that is inaccurate or incomplete.
• Request erasure of your personal information.
• Restrict or object to the processing of your information.
• Request the transfer of your data to another controller.
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, or to make a data protection request, please contact us at info@compareglazingquotes.com or write to: Compare Glazing Quotes (a trading name of Hyped Agency Limited), Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ.

Your information may be processed outside the UK (for example by Google, Meta and Microsoft). Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy decisions, to protect your information to UK standards.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website is not intended for children under 18, and we do not knowingly collect personal information from them.

We may update this Privacy Policy from time to time. We will indicate the date of the last revision at the top of this page and, where changes are significant, provide a prominent notice on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please email info@compareglazingquotes.com.

Compare Glazing Quotes is a trading name of Hyped Agency Limited, Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ.